Loading your data...

{{ customer.first_name }}'s

{{ store.company }} Account

{{ customer.id }}
Next Steps

Action Required!

We are missing information that is required in order to complete your payment.
Resolve

Action Required!

We are missing information that is required in order to close your order.
Resolve

Action Required!

Please complete and sign the required documents in order to proceed.
Resolve

Action Required!

Please complete and sign the “{{ document.document_type.title }}” document in order to proceed.
Complete

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please click the "Verify" button to answer your identity questions OR you may upload a copy of your ID using the “Upload” button within your document section below. Your identity must be confirmed for your payment to be initiated. If you need assistance, please call {{ store.phone }}, our customer service agents would be happy to assist you with this matter. We are sorry for the inconvenience.
Verify

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please call {{ store.phone }} for assistance, OR you may upload a copy of your ID using the “Upload” button within your document section below. Your identity must be confirmed for your payment to be initiated. We are sorry for the inconvenience.

Action Required Before Offer Can be Accepted!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Action Required Before Order Can Proceed!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Appraisal Kits

{{ order.id }}
{{ order.created | medium_date }}
Current Kit

Order Created

Access Your FedEx Label
(Instructions Included)

Kit In-Transit

Your Appraisal Kit was received and scanned by FedEx.

Order Received

Evaluating Items

Offer Ready

{{ offer.latest_offer_total | currency }}

Missing Information for Payment

{{ offer.latest_offer_total | currency }}

Missing Information

Payment Initiated

{{ offer.latest_offer_total | currency }}

{{ customer.payment_method }}

Items Returned

{{ order.date_reverse_ship | medium_date }}
Date Items Returned

Order Complete

{{ offer.latest_offer_total | currency }}

View Completed Appraisal Kits

Personal Information

{{ full_name }}

{{ customer.address1 }}
{{ customer.address2 }}
{{ customer.city }}, {{ customer.state }} {{ customer.zip }}
We see that you are using a P.O. Box or business location as your address. Please update this information with your physical address in order to get paid.
{{ formatPhoneNumber(customer.phone) | blank_val }}
{{ customer.email | blank_val }}
*********
{{ customer.dob | medium_date | blank_val }}
{{ customer.identification_type }}
{{ customer.identification_state | state_full_name | blank_val }}
{{ customer.identification_country | country_full_name | blank_val }}
{{ customer.identification_number | blank_val }}
{{ customer.payment_method }}
{{ customer.bank_routing_number | blank_val }}
{{ customer.bank_account_number | mask(4) | blank_val }}
{{ customer.paypal_email | blank_val }}

{{ validationErrors.first('customerData[password]') }}
{{ validationErrors.first('customerData[password_confirm]') }}
* Valid United States Passports Only Please
{{ bank.bank_name }}
{{ bank.bank_city }}, {{ bank.bank_state }}, {{ bank.bank_zip }}

Documents

{{ order.created | medium_date }}
Current Kit
View All

Action Required!

We are missing information that is required in order to complete your payment.
Resolve

Action Required!

We are missing information that is required in order to close your order.
Resolve

Action Required!

Please complete and sign the required documents in order to proceed.
Resolve

Action Required!

Please complete and sign the “{{ document.document_type.title }}” document in order to proceed.
Complete

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please click the "Verify" button to answer your identity questions OR you may upload a copy of your ID using the “Upload” button within your document section below. Your identity must be confirmed for your payment to be initiated. If you need assistance, please call {{ store.phone }}, our customer service agents would be happy to assist you with this matter. We are sorry for the inconvenience.
Verify

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please call {{ store.phone }} for assistance, OR you may upload a copy of your ID using the “Upload” button within your document section below. Your identity must be confirmed for your payment to be initiated. We are sorry for the inconvenience.

Action Required Before Offer Can be Accepted!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Action Required Before Order Can Proceed!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Your Offer

Offer: ${{ offer.offer_total | currency('') }}
Bonus: ${{ offer.bonus_amount | currency('') }}
{{ order.payment_method }} Fee: ${{ offer.fees | currency('') }}
Offer Total: ${{ offer.latest_offer_total | currency('') }}

Please confirm or update your payment method.

{{ bank.bank_name }}
Accept My Offer!

I want my items back

Please note that you will be responsible for any third party transaction fees relating to PayPal payments. It is your responsibility to determine and accept any such third-party fees prior to accepting your offer.

If you have any questions about your offer or would like your items returned, please call us during normal business hours at {{store.zero_value_phone}} or email us at appraisals@{{store.domain}}.

If you have questions about your offer or would like your items returned please call us during normal business hours, Mon-Fri 8AM - 6PM EST, at {{store.zero_value_phone}}.

If you have questions about your offer or would like your items returned please call us during normal business hours, Mon-Fri 8AM - 6PM EST, at {{store.appraisal_phone}}.

If we don't hear from you, we will initiate payment after 15 business days as a convenience to you.

{{ customer.first_name }}, thank you again for giving us a chance to evaluate your items.

Within the next 24 hours your return will be processed and you will receive an email with your return tracking information. To continue, please confirm your return address in the space provided below. You can expect to receive your items in the mail within 3-5 business days. If you have any questions, please call us at {{ store.phone }}.

{{ customer.first_name }}, thank you again for giving us a chance to evaluate your items.

You have decided you don’t want your items back. If this is an error, please call us immediately at {{ store.appraisal_phone }}.

Your items are being processed for return. If you have any questions, please call us at {{ store.appraisal_phone }}.


Return to your Dashboard

Congratulations {{ customer.first_name }}, your money is on the way!


Thank you for choosing {{ store.company }}!

Your payment is currently being processed. If you have any questions please call us at {{ store.appraisal_phone }}.



Send in more gold today and get a 5% bonus applied to your offer!

Get My New Appraisal Kit
† As a courtesy, you will receive a $5 bonus that will be applied to your current accepted offer. Limit of two bonus offers per customer. Terms & Conditions apply.